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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.


  • What is the best and most direct way to get tickets to an upcoming show?

    Purchasing tickets directly from our venue is the best and most cost-effective option for securing your spot at an upcoming show. When you buy tickets directly from us, you can be confident that you are getting the best price available and that your tickets are authentic!

    Unfortunately, the resale of tickets is a common issue in the industry, and buying from a third party can often result in purchasing overpriced, fake, or invalid tickets. We want to ensure that you have the best possible experience at our venue, and buying directly from us is the best way to avoid any issues with ticket authenticity.

    You can purchase tickets for all of our shows online by clicking the TICKETS icon on any show page on our site. This will take you to our AXS site, who are our official online ticketing provider. Tickets purchased through AXS will always be the cheapest and are guaranteed to be valid. You can also visit the AXS website or app to directly purchase tickets for Union Transfer shows.

    You may also purchase tickets for all Union Transfer shows with NO SERVICE FEES directly from our box office (1026 Spring Garden Street) – open on every evening Union Transfer has a show, from 5pm – close. We accept both cash and credit (no fees for either). If tickets do not sell out in advance, they will be sold at the door on the night of the show. This information is updated in real time on our website, but if you’re unsure, always feel free to call Union Transfer at 215-232-2100 to inquire.

    Tickets obtained from unauthorized sources *may* be invalid, refunded, lost, stolen or counterfeit, and if so are void and therefore not valid for entry. Remember, buy direct from us!

  • I can no longer attend a show. May I request a refund?

    Unfortunately, we do not offer refunds for tickets as all sales are final for a myriad of reasons. However, you can sell or transfer your tickets to someone else within the AXS mobile app. If you are unable to find someone to attend the show, there are several third party websites and services, such as Vivid Seats or StubHub, that can help you sell your ticket.

    Please note that tickets purchased for Will Call cannot be transferred to another person. Will Call orders usually have a $5 fee and require the name on the order to match the photo ID of the person picking up the tickets. To avoid any issues, we strongly recommend using AXS mobile tickets instead of Will Call when available.

  • If a show is canceled, how do I get a refund?

    If a show is canceled, refunds will be offered to ticket holders via the the point of purchase. For most customers, this means that we will automatically refund the purchase to the credit card that was used to buy the ticket online. If you paid cash for your ticket at our box office, you can bring the ticket to the box office during our concert business hours to request a cash refund.

  • I have “Will Call” tickets, what does that mean? Can you send me my tickets in advance instead?

    “Will Call” tickets are those that are designated for pick-up at the venue on the day of the event, rather than being sent in advance. Unfortunately, tickets that are designated as “Will Call” are not transferable and can only be picked up by the person whose name is on the ticket w/ ID. This is a security measure to ensure that only the person who purchased the tickets is able to attend the event. We can not change the delivery method / re-issue tickets electronically.

    We understand that it can be inconvenient to pick up your tickets at the venue on the day of the show. However, we typically do not have long lines for Will Call ticket pickup (typically less than 50 customers throughout the night) and our staff is well-trained and efficient at getting customers their tickets quickly. You can pick up your Will Call tickets starting two hours before doors open (usually at 5pm) on the day of the event.

  • Where can I park?

    Union Transfer has a private and staffed parking lot located directly behind the building, between 10th and 11th Streets and Nectarine and Buttonwood Streets. The lot is available starting at 6pm and will be monitored by security until the end of the show. Parking is $15.

  • I have VIP / Meet & Greet ticket. What time will it start?

    Meet & Greet and other VIP programs can be a great way to have a more personal experience with some of your favorite artists. These programs are usually managed by outside third-party companies and not by our venue. You will typically receive an email 2-3 days before the event with all the necessary instructions. In most cases, the VIP program will take place 90-120 minutes before doors open to the general public, so please plan to arrive at the venue up to two hours before the doors open. If you don’t receive any information from the VIP company in the week leading up to the show, please do not hesitate to reach out to us, and we’ll do our best to assist you. Please keep in mind that we often find out about the details at the same time as you do.

  • Since I have VIP / Meet & Greet tickets, I need to arrive early. Will I be able to use your parking lot?

    Since you have VIP/Meet & Greet tickets, you may need to arrive early at our venue. However, please be aware that our parking lot is shared with neighboring businesses and will not be accessible to our customers until 6pm. We recommend street parking or other nearby parking lots.

  • Is there re-entry?

    No, once you enter the venue, you will not be allowed to leave and re-enter. Please plan accordingly. There is an outdoor smoking area for those of you who are 21+ and choose to ignore the overwhelming scientific evidence that it’s probably not the healthiest decision.

  • Is Union Transfer a seated or standing venue?

    Union Transfer is a general admission venue, which is mostly standing room only. However, we do have a limited number of seating options available in the upstairs showroom balcony on a first-come, first-served basis. These seats are known as “bleacher seats” and are not able to be reserved in advance.

  • Does Union Transfer have disabled seating?

    Union Transfer is committed to providing accessible spaces and services for all guests. Our main venue floor, lobby bars, and restrooms are fully accessible. While we do not have designated disabled seating, we will do our best to accommodate guests with special seating arrangements. If you require special seating arrangements, please email us at assistance@utphilly.com before the show, and we will assist you with your needs.

    For our guests with disabilities who will attend the show with a government-funded personal care attendant, the personal care attendant will receive a complimentary ticket and a chair will be provided for seating next to the guest. If you require a complimentary ticket for a personal care attendant, please email us at assistance@utphilly.com at the time of purchase of your ticket and we will be happy to assist you.

  • What is the age limit for shows at Union Transfer?

    Union Transfer is mostly primarily an all-ages venue, but please check the show description to verify age limits for individual shows. Security will be present at those shows to verify ages.

  • What are my payment options in the venue?

    We accept most forms of payment, including cash, American Express, MasterCard, and Visa. We also have an ATM on-site. Please note that coat check is cash only. No, we do not except crypto =)

  • Is there a VIP or private / special upgrades available at the venue?

    We do not currently offer any VIP or “skip the line” type programs at our music venue. All areas of the venue are open to all guests, and everyone needs to wait in the same line =)

    However, some artists may offer special “upgrades” or other VIP programs & tickets that allow you to enter the venue before the general admission. These programs are not managed by our venue and are typically offered by the artist or their management team directly. Please note that these upgrades and programs do not provide any additional or exclusive access to the venue; they simply allow you to enter ahead of other guests, usually at a much higher cost.

  • Does Union Transfer serve alcohol?

    Yes, we have three full bars – one in the lobby and two in the main venue area. Each bar offers a selection of draft and bottled beer from micro and macro breweries, as well as a full liquor selection. We also have water and soft drinks available for those under 21 at our concessions stand in the lobby.

  • Can you tell me exactly what time every band will take the stage, how long they will play for and what time the show will end? I am a person who needs to know well in advance what I’m doing with every second of my life.

    In general, we cannot provide specific set times, set lengths, and show end times. We list the door time (when the venue opens) and start time (when the first band begins playing) on our website and on your ticket. The length of a band’s set can vary, but on average, each opening band plays for 30 to 45 minutes. You can refer to the show listing on our website to determine the number of bands playing and use this information to estimate set times. The band listed at the top of the listing will be the last band to play (aka “the headliner”).

    Please keep in mind that our team does its best to keep shows running on time, but occasionally a show may run late. Our box office typically doesn’t have information about when a band will “hit the stage”. We recommend arriving at the door time for the best chance to catch all the acts.

  • Do you sell gift cards?
    We do not sell gift cards at this time.
  • I’m in a band and want to play at Union Transfer. How do I book a show?

    To be honest. We have never booked a band based solely on a demo. Instead, we prefer to see bands who have played some smaller shows first. If you think you are the one exception, you can e-mail us at info@utphilly.com. Please include a show history (including dates, venues, ticket prices, and attendance) and allow four to six weeks before following up with an email. You can also try buying Sean Agnew some fancy scuba gear.

  • I have a great music / photo blog. Do I count as “Press” / Can I have a free ticket?

    Maybe! However, Union Transfer does not issue press tickets or photo passes for our shows. If you are interested in covering a show for your blog, we recommend reaching out to the band’s publicist, label, or management directly to request access. They will be able to better assess whether your blog meets their criteria for press coverage and can provide you with any necessary credentials.

  • Can I take photos or videos at the show?

    Photography and videography policies can vary by artist and performance. Unless otherwise specified by the artist or venue, personal photography with regular digital point-and-shoot cameras and smartphones are generally permitted. However, professional photography equipment such as SLR cameras, cameras with detachable lenses, and professional video recording devices are typically not allowed without prior permission from the venue and band. Additionally, please note that even if cameras are permitted, flash photography is not allowed during the performance. If you capture great shots of the show and would like to share them with us, we would love to see them.

  • Can I get in for free?

    Maybe, but you’ll need to do something for us in return. We are always looking for street team members and people to distribute flyers. Interested? E-mail us at info@utphilly.com. Alternatively, we can offer free admission to anyone who was on the Phillies, 76ers, Flyers, or Eagles championship rosters.

  • Can you give me the contact of someone at the label? Can you deliver a band a message of gift from me?

    Unfortunately, we are unable to provide direct contact information or facilitate the delivery of messages or packages to specific bands. However, there are alternative ways to reach out to them. One option is to use search engines like Google to look for the band’s official website or social media accounts, which may provide contact information such as an email address or a message form. Additionally, you can go old school and check the liner notes of the band’s music for any contact information or management details!

  • Do you have a coat check?

    Yes, we do offer a coat check service for our guests in fall, winter and spring months. In addition to coats, we also provide a safe and secure location to store other personal items such as bags, band merchandise, posters and more. We encourage you to dress appropriately for the weather to ensure that you have a comfortable experience with us. However, we also understand that you may want to bring something to the event that might not be weather-appropriate, and we are happy to help you store these items.

  • Is there a lost & found at the venue?

    Yes! If you lose an item at a show, please e-mail info@utphilly.com or call our box office on the next show date at 215-232-2100. We’ll check the lost and found and let you know the next steps if we find your item. 

  • Puis-je fumer dans le club?

    No, smoking is not allowed inside Union Transfer (this includes electronic cigarettes). There is a designated smoking area outside the front door.

  • Do you rent your venue for private events?

    Of course! Nuestra casa es su casa. We like to party. Please visit here for more information.

  • Some quick points to note :
    • Please do not distribute fliers, stickers, or handbills inside the premises.
    • The majority of shows at Union Transfer are general admission / first come, first served.
    • All bags will be checked by security.
    • Outside food, beverages, markers, spray paint, and weapons (including pocket knives, mace or other protection devices) are not allowed inside the venue.
    • To be served at the bar, you must present a government-issued photo ID and obtain a wristband to prove that you are of legal drinking age.
  • Bag Policy

    All bags will be searched before entry. Small bags are allowed in the venue. Oversized bags (larger than 18"x 18”) are not permitted and cannot be held by the venue.