Union Transfer

1026 SPRING GARDEN STREET, PHILADELPHIA, PA 19123 Ι 215-232-2100

FAQ

Where is the club located?

Union Transfer is located at 1026 Spring Garden Street, Philadelphia, PA 19123. For directions, click here.

How can I get tickets to a Union Transfer show?

You can purchase tickets online by clicking the TICKETS icon on any show page on our site and will be taken to the Ticketfly site. Purchase over the phone by calling Ticketfly at 877-4-FLY-TIX.   You can also purchase tickets for shows at Union Transfer w/ NO SERVICE FEE at our box office (1026 Spring Garden Street). The box office is open every Friday and Saturday from Noon to 6pm AND every evening we have a show from 5pm to close . We accept both cash and credit (no fee for either). If tickets do not sell out in advance, they will be sold at the door on the night of the show. If you’re unsure, please call the Union Transfer to inquire.

In addition to our box office, tickets are also available six days a week with NO SERVICE FEES at Philadelphia’s finest independent record store Long In The Tooth (2027 Sansom Street). Open from 12pm-7pm Tuesday through Thursday, 12-9pm Friday & Saturday and 12pm-6pm on Sunday. Tickets purchased at LITT are CASH ONLY.

If a show is cancelled, where do I get a refund?

If a show is cancelled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through Ticketfly. Please note openers are always subject to change.

Do you sell gift cards?

Absolutely.  The world famous Union Transfer Gift Card™ is available exclusively at our box office, in any denomination you like.  They’re good for ticket purchases to any upcoming Union Transfer show at said box office (assuming the show isn’t already sold out, natch). Real easy!

Is there re-entry?

Nope. Once you’re in, you’re in, so plan accordingly. There is an outdoor smoking area for those of you who are 21+ and choose to ignore the overwhelming scientific evidence that it’s probably not the healthiest decision.

Does Union Transfer have disabled seating?

The main venue floor,  lobby bars and restrooms are all fully accessible.  There are no designated disabled seats, but we will accommodate to the best of our ability.  Please email assistance@utphilly.com to make arrangements prior to the show.

For any guest with a disability who purchases a ticket for a show and who will attend the show with the guest’s government-funded personal care attendant, the personal care attendant will receive a complimentary ticket and a chair will be provided for seating next to the guest.  Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the guest’s ticket and should be made by emailing Union Transfer directly at info@utphilly.com.

What are my payment options in the venue?

We accept most forms of payment. Cash is king, but we also accept American Express, MasterCard and Visa. We have an ATM on-site at the venue. If tickets do not sell out in advance, they will be sold at the door on the night of the show.

How old do I have to be to get into the club?

Union Transfer is, in almost all cases, an all ages venue.  But please check the show description to verify age limits for individual shows. Security is present at every show to verify your age.

I’ve never been to Union Transfer before, do I get a seat or is it general admission?

Union Transfer is a general admission venue and mostly standing room only. However, we do have LIMITED seating upstairs in our showroom balcony. Please note, all seating is first come first served.

Something came up and now I can’t go to the show, but I’d like a friend to be able to use my ticket. Can that happen?

Yes, it can! For almost every show, if you bought your tickets online, you are now able to transfer your tickets to someone else using your Ticketfly account. Just log in, select the show, and you’ll see the option to transfer them via your friend’s email address. It’s super easy, we swear, but if you want a more detailed how-to, just click here.

My friend and I just started a band, how can I get us a show booked at Union Transfer?

The best way to get a show at Union Transfer is to send your press pack to:1026 Spring Garden St / Philadelphia, PA 19123. Please list a show history (including where, when, ticket price and what they drew—be as specific as possible). Please allow four to six weeks before following up with an e-mail. Of course, buying Sean Agnew a Bengal tiger is also a good place to start.

Do I need to bring ID?

Yep! Government-issued photo ID is required for entry to all shows.

Can you tell me exactly what time every band will take the stage, how long they will play for and what time the show will end? I am a crazy person who needs to know well in advance what I’m doing with every second of my life.

In short, not really. For those of you who have never been to a live music event, here are some pretty good Life Pro Tips for estimating times from your pals here at UT, seasoned show veterans: We always list the door time (i.e. when we’ll open the front door) and start time (i.e. when the first band will start playing) on our website and on your ticket itself.  The length of an artist’s set length can vary.   On average (again, this is an average) each opening band is allotted 45 minutes. Look at the show listing on this website to determine how many bands are playing the show (we promise, we list all the bands, in correct order on our website, Facebook, etc.), and using the preceding information, you should be able to estimate about what time each band is playing. The band on top of the website listing will be the band playing last. Please keep in mind that our professional team of engineers does its best to keep all shows running on time, but every once and a while a show runs late. Don’t get upset. Enjoy yourself!

Do you serve alcohol?

You betcha!  We have 3 full bars – one in the lobby and two in the main venue area.  Each has several draft and bottled beer from micro and macro breweries plus a full liquor selection.  We also have plenty of H20 and soft drinks at our concessions stand.

Do you serve cheese fries at your venue?

No, but we have some small snacks at our concessions stand!

I have a blog. Do I count as “Press”?

Maybe, but don’t ask us. Union Transfer doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.

Can I get in for free?

Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. We can also offer you free admission if you were on any of the Phillies, 76ers, Flyers, or Eagles championship rosters.

Can you give me the contact of someone at the label?

Unfortunately, we cannot give out that information, but Google and liner notes can probably help. You’ll be surprised what you can find on the Internet.

Can I bring my camera?

Unless an artist requests otherwise, regular digital point & shoot cameras and smartphones are generally fine but absolutely no SLR, detachable lens, or professional type cameras or video recording devices are allowed without prior permission from the venue and band.  Keep in mind that even if cameras are permitted, NO FLASHES ARE ALLOWED. Oh yeah, if you are good at taking pictures, please send us copies! We like that lots!

Do you have a coat check?

Yes, we have a coat check, but Union Transfer encourages you to dress scandalously in the winter months. When in doubt, remember that it’s fashion before comfort.

Puis-je fumer dans le club?

Sorry, there is no smoking in Union Transfer (this means you too, vapers). However, there is a space outside the front door where you can do so if you so please.

Where do I park?

Union Transfer has a secure and private parking facility in the rear of the building. The lot is available starting at 6pm and will be monitored by security until 1/2 hour after the show. Please beware of other parking lots and attendants purporting to work for Union Transfer. The only official Union Transfer lot is the one directly behind the venue. Parking is $15 and can be paid at the lot entrance.

Do you rent your rooms for private events?

Of course! Nuestra casa es su casa. We like to party. Please visit here for more information.

Other Union Transfer Rules and FAQs:

No fliers, stickers, handbills please.
If you lose an item at a show, please call 215-232-2100 during open box office hours. (N.B. We cannot service lost items via email.)
All shows are general admission.
All bags will be searched.
No outside food, beverages, markers, spray paint, weapons (includes pocket knives).
Please arrive at the venue 15 minutes before doors are scheduled to open.
You must show proof of age by government-issued photo ID and obtain a wristband to be served at the bar.